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Backup events do not queue on remote machines

Products

Webtrends Analytics 8.1x

Issue

Backup events do not queue on remote machines within a distributed environment.

Cause

Backups rely on the presence of the ui tools to run, so no backups will take place on the server in question when the ui server module is not installed.

Resolution

To resolve this issue, uninstall Webtrends from the affected machine, then reinstall it and select the ui server component in addition to the others selected.