Products
Webtrends Analytics 9.2
Webtrends Analytics 8.7
Issue
When attempting to install Webtrends Report Exporter on Windows 7, the screen flashes and nothing happens.
Resolution
Users must be a local Administrator for Report Exporter to install and run properly.
To install Report Exporter, first install Sun Java Runtime Environment 1.6.0 Update 13 or higher. The latest version of the Sun Java Runtime Environment (JRE) can be downloaded from the following URL:
http://www.java.com/en/download/index.jsp
If more than one version of the JRE is installed it is recommended that all other versions of Java be uninstalled first, after which the latest version can be then be installed.
Webtrends Report Exporter is included among the Webtrends Client Components package available for download at the following URLs:
Webtrends On Demand – http://webtrends.cnc.net/WRC/9.5/95-final-components.zip
Webtrends Analytics 9.2 –http://webtrends.cnc.net/WRC/9.2a/92-final-components.zip
Webtrends Analytics 8.7 – http://webtrends.cnc.net/WRC/8.7d/87d-MR01-final-components.zip
Extract the contents of the package, and in the Report Exporter folder right-click on “ReportExporter.msi” and select “Run as Administrator,” after which the Report Exporter should install.