Why does the measure Average Time to Serve display only zeros?


Webtrends Analytics 9.x
Webtrends Analytics 8.x


The measure “Average Time to Serve” found in the Pages and the Average Time to Serve Pages reports displays only zeros.


This field, known as Time Taken (time-taken) is not logged in the SmartSource Data Collector or the On Demand environment. If it is necessary to view report data displaying this value, it is recommended to enable concurrent logging on the web server, with this option enabled under the web log configuration’s extended properties, and following that analyze the IIS log files.