Webtrends Installation fails with error code


Webtrends Analytics 8.x
Webtrends Analytics 9.x


Unknown error (0x80005000) on Webtrends Installation


Webtrends requires IIS 6 Compatibility Components to be installed prior to installation. If these are not installed prior to installing Webtrends, the installation will fail. Below will be the result if these are not installed along with information on how to correct it.

During installation of the product, when installing the Main Application and UI Server components, the installation fails with a return code of 1603. Examination of the configureIIS.log, located in the the \Webtrends\logs\install folder, displays something similar to the following:

[4:49:10 PM]: Enabling ASPNET v2.0.50727 WebService Extension
[4:49:11 PM]: *** ERROR ***
[4:49:11 PM]: Unknown error (0x80005000)
[4:49:11 PM]: at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_NativeObject()
at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args)
at DotNetInstallLibrary.UIServer.EnableASPNETWebServiceExtensions()
at DotNetInstallLibrary.UIServer.InstallIISConfiguration(Int32 iisVersion, String ipAddress, String port, String installPath, String pathComponent, String uncUsername, String uncPassword)

Examination of the Setup.log, located in the same folder, shows something similar:

Setup [16:43:37]: Installing Main Application and UI Server: C:\Windows\SysWOW64\msiexec.exe /i “C:\Users\wtadmin\AppData\Local\Temp\2\Webtrends\msi\WebTrends Main Application.msi” /qb! /l*v “C:\Program Files (x86)\WebTrends\logs\install\Main Application and UI Server 11-10-2009 16-43-37.log” INSTALLDIR=”C:\Program Files (x86)\WebTrends” MASTER_INSTANCE=”WTSYSTEMDB” MASTER_PORT=”” MASTER_HOST=”WEBTRENDS” DB_TYPE=SQLServer UI_PORT=7099 UI_DESC=”” UI_URL=”http://WEBTRENDS:7099″ ADDLOCAL=MC,RDE,Tools UISERVICEACCT=****** UISERVICEPASS=****** SERVICEACCT=****** SERVICEPASS=****** CONFIG_DIR=”E:\WebTrends\storage\config” CONFIG_ROOT=”E:\WebTrends\storage\config” REBOOT=ReallySuppress
Setup [16:51:33]: **** ERROR ****** installing Main Application and UI Server. Returned code: 1603.


The presence of both of these error messages, specifically “Unknown error (0x80005000),” indicates a need to install the IIS 6 Compatibility Components. Microsoft has provided a solution for this issue, found at the following URL: