The “Webtrends – Tomcat” service won’t start after its memory settings are changed

Products

Webtrends Analytics 9.x
Webtrends Analytics 8.x
Webtrends Enterprise 7.x
Webtrends Professional 7.x
Webtrends Small Business 7.x

Issue

After changing the amount of memory used by Tomcat, the “Webtrends – Tomcat” service will no longer start.

Resolution

If the “Webtrends – Tomcat” service doesn’t start, try changing the Tomcat memory back to the default of 512 megabytes. To do this, follow these steps:

1. Navigate to the following folder:

Webtrends\common\tomcat-jakarta\conf\

2. Open wttomcatservices.ini with a text editor.

3. Find the JVM Option Number lines and change them to the values below:

JVM Option Number 2=-Xms512m
JVM Option Number 3=-Xmx512m

4. Save the file.

5. Restart the “Webtrends – Tomcat” and “Webtrends – Apache” services via the Windows Services panel.