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The Webtrends server states Pending a Reboot even though the machine has already been restarted

Products

Webtrends Analytics 9.x

Issue

After making changes to a Webtrends installation, the server displays a message indicating the machine is “pending a reboot” even after it has already been restarted.

Resolution


First verify that the machine has been restarted. If this is the case, the system registry must be edited to disable the prompt to restart.
Note: It is recommended a backup of the registry is made before making changes.

1. Open Windows registry editor.

2. Search for the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

3. Rename “PendingFileRenameOperations” to “PendingFileRenameOperations2”

4. Close the registry editor.