Products
Webtrends Analytics 8.x
Webtrends Analytics 9.x
Issue
The SmartSource Data Collector (SDC) stops logging and errors similar to the following appear in the dcs.audit log file:
Feb-19-2009 08:51:25: ####
Incorrect usage: Attempted to open file: d:\logs\dcs\dcs000089_xxxx-dcs-2009-02-19-08-00202-wtssdc102.dcsbusy. Another file is already open: d:\logs\dcs\dcs000089_xxxx-dcs-2009-02-19-08-00202-wtssdc102.dcsbusy
Current Method: lfmLogRecord::WriteLogRecord
Source Method : lfmBaseFile::Open()
Source File : ./src/lfmbasefile.cpp
Source Line : 547
or
Mar-27-2009 08:28:58: ####
Exceeded an internal buffer size
Current Method: lfmCookieHelper::CreateMap()
Source Method : lfmQuickString::Resize()
Source File : ./src/lfmquickstring.cpp
Source Line : 118
Cause
This is a problem where a large cookie results in a buffer error in the SDC and causes it to cease functioning. Restarting the machine will temporarily address the issue but for a permanent solution, the affected dll must be replaced.
Resolution
Attached to this article is a replacment iislogserver.dll
Steps for replacement are as follows:
1. Stop IIS
2. Replace the file in the following location
Webtrends\Smartsource Data Collector\bin
3. Restart IIS