Products
Webtrends Analytics 8.x
Webtrends Analytics 9.x
Issue
When trying to start the SmartSource Data Collector, the following error message displays:
“The HTTP Filter DLL C:\Program Files\Webtrends\SmartSource Data Collector\bin\iislogserver.dll failed to load. The data is the error.”
Cause
This is linked to permissions issues on the SDC installation folders.
Resolution
The correct permissions must be granted to the following SDC installation folders:
Folder: \bin
User: IUSR_<server name>
Permissions: Read & Execute, Read, List
Folder: \util
User: IUSR_<server name>
Permissions: Read & Execute, Read, List
Folder: \weblog
User: IUSR_<server name>
Permissions: Read & Execute, Read, List
Folder: \cfg
User: IWAM_<server name>
Permissions: Read & Execute, Read, List
Folder: \log :
User: IWAM_<server name>
Permissions: Read, List, Write