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Path view displays translation services as referring sites

Products

Webtrends Analytics 9.x
Webtrends Analytics 8.x

Issue

When viewing a Path Analysis report in path view, the entry page displays a translation service instead of the expected entry page on the home domain.

Cause

When using a translation service to view a page on the home domain, the translation service’s URL will appear as the entry page. This results from the translation service’s use of a frame to build the page for the home domain.

Resolution

Page transitions further into the site will display the home domain’s URL, and switching to tree view will remove the reference to the translation service entirely.