Page cannot be displayed error appears when attempting to access the Webtrends user interface


Webtrends Analytics 8.x
Webtrends Analytics 9.x


When attempting to access the Webtrends user interface, the following message displays:

Page cannot be displayed.

All Webtrends services are running, the home directory and port are correct, and running the command “netstat -a” from a command line shows no one is sharing port 7099.


This may be caused by the VMware Web Access service, used for a VMware monitoring server and contains a web server component.


VMware Web Accesscomponent prevents IIS from responding and therefore must be stopped so Webtrends is able to function.