HTTP Error 500.19 – Internal Server Error


Webtrends Analytics 9.x


After a Webtrends Analytics 9.x upgrade or fresh installation, opening Webtrends generates a message similar to:

HTTP Error 500.19 – Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
Module IIS Web Core
Notification BeginRequest
Handler Not yet determined
Error Code 0x80070021
Config Error This configuration section cannot be used at this path. This happens when the section is locked at a parent level. Locking is either by default (overrideModeDefault=”Deny”), or set explicitly by a location tag with overrideMode=”Deny” or the legacy allowOverride=”false”.

Config File \\?\D:\Program Files (x86)\Webtrends\common\jakarta-tomcat\bin\web.config

Requested URL http://pdxtsmig92a-i2:7099/wrc/bin/WebTrendsReportingCenter

Physical Path D:\Program Files (x86)\Webtrends\common\jakarta-tomcat\bin\WebTrendsReportingCenter

Logon Method Not yet determined
Logon User Not yet determined

Alternately, when trying to log in you may see a message similar to:

500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.


We need to unlock that handlers and modules referred to in the error.


To do this from a command prompt or the Run dialogue box run the following command:

%windir%\system32\inetsrv\appcmd unlock config -section:system.webServer/handlers

%windir%\system32\inetsrv\appcmd unlock config -section:system.webServer/modules

Then run the following command: