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HTML Page title retrieval is enabled but not all pages display page titles

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Products

Webtrends Analytics 9.x
Webtrends Analytics 8.x

Issue

HTML Page title retrieval is enabled but not all pages with known titles display titles in the Pages report.

Cause

This behavior can be caused by network-related issues that reduce throughput and increase the time required for retrieval. Increasing the timeout for retrieving HTML Page titles may resolve the issue but this may adversely affect the time needed for analysis to complete.

Resolution

To increase the timeout value for HTML Page title retrieval, perform the steps below:

To increase the timeout for individual profiles

  1. Log into the Webtrends user interface and edit each profile.
  2. Under the “General” tab, make note of the value for “Profile File Name.”
  3. On the Webtrends server, navigate to the following folder: \Webtrends\storage\config\wtm_wtx\datfiles\profiles
  4. Edit each .wlp file preceded by the guid taken from the “Profile File Name” field in the user interface.
  5. Locate the [profile] section.
  6. Add the following line, or modify if already present: htmltitlelookuptimeout = …where is the number of seconds allowed to elapse before the attempt to retrieve the Page title times out.
  7. Save the change(s).

To increase the timeout for all profiles

  1. Log into the Webtrends user interface and edit each profile.
  2. Under the “General” tab, make note of the value for “Profile File Name.”
  3. On the Webtrends server, navigate to the following folder: \Webtrends\storage\config\wtm_wtx
  4. Edit the “wtm_wtx.ini” file
  5. Locate the [profile] section
  6. Add the following line, or modify if already present: htmltitlelookuptimeout = …where is the number of seconds allowed to elapse before the attempt to retrieve the Page title times out.
  7. Save the change(s).

After saving the changes, subsequent analysis jobs will use the modified timeout value.