Products
Webtrends Analytics 8.x
Webtrends Analytics 9.x
Issue
The Webtrends user interface server stalls or stops responding when receiving a large volume of ODBC requests.
Cause
When the user interface server receives a large number of requests for information, it can cause the user interface to become unresponsive. The volume of requests that the UI can handle before this occurs will vary depending on the system resources available on the server.
Resolution
If a large number of ODBC requests are required for generating reports, it is recommended the requests be spread out or that an additional server dedicated to handling ODBC requests be installed.