Error: You are not authorized to view this page HTTP Error 401.1 – Unauthorized: Access is denied due to invalid credentials. Internet Information Services (IIS)

Products

Webtrends Analytics 9.x

Webtrends Analytics 8.x

Issue

When trying to log into Webtrends, the browser returns asp.net document repository

the following error message:

You are not authorized to view this page

HTTP Error 401.1 – Unauthorized: Access is denied due to invalid credentials.Internet Information Services (IIS)

Cause

This is an issue with Microsoft IIS.Microsoft KB 871179states:

“In this scenario, when Integrated Windows authentication tries to use Kerberos, Kerberos authentication may not work. To use Kerberos authentication, a service must register its service principal name (SPN) under the account in the Active Directory directory service that the service is running under. By default, Active Directory registers the network basic input/output system (NetBIOS) computer name. Active Directory also permits the Network Service or the Local System account to use Kerberos.”

Resolution

As this is not an issue with a Webtrends product, support is limited. Refer to the information for more details regarding resolution.