Products
Webtrends Analytics 9.x
Webtrends Analytics 8.x
Issue
When attempting to use the wtlicman utility from the command line on 64-bit operating system, the following error displays:
WebTrends Licensing Tool
Copyright 1996-2009 WebTrends Inc. All rights reserved.
Unable to initialize the license manager
Error: Could not load required Glue dynamic library (wtliveglue2.dll)
Cause
This message displays results from using the wtlicman command from a 64-bit command line window.
Resolution
The command must be run from a 32-bit command prompt. To open a 32-bit command prompt, select Start > Run and paste the following command into the dialogue box, then hit “OK”:
%windir%\SysWOW64\cmd.exe
A 32-bit command line window will open and use of wtlicman will not return this error.