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Why does the Bandwidth: Kbytes Transferred Trend report display all zeroes?

Products

Webtrends Analytics 8.x
Webtrends Analytics 9.x

Cause

The Bandwidth: Kbytes Transferred Trend report displays all values as zeroes.

Resolution

For software customers using IIS web logs, this value populates from the Bytes Received (cs-bytes) field. Other logging solutions, including Webtrends SmartSource Data Collector, do not capture this value, and as a result, populate this report with null values.