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Single-Page Visits count does not equal the visit count in the Path Analysis – Entry Pages report

Products

Webtrends Analytics 8.x
Webtrends Analytics 9.x

Cause

Fewer visits are shown for the same page in the Single-Page Visit report than in the Path Analysis – Entry Pages report even though the Entry Pages report shows only the single page with no path to other pages.

Resolution


This happens when a visitor returns to the entry page multiple times within the same visit. The count for the Path Analysis – Entry Pages report does not increment, as it remains the entry page, but because the visitor visited other pages it no longer counts as a single-page visit.