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Browser as a secondary dimension totals more visits than primary dimension

Products

Webtrends Analytics 8.x
Webtrends Analytics 9.x

Cause

The sum of the browser visits in a custom report with Browser as the secondary dimension is more than the total of the first dimension.

Resolution

This is desired behavior. Although the built-in browsers report determines browsers based on the first browser encountered in a visit, the browsers custom report dimension will count each individual browser in a visit as an individual visit. This will not occur often and is usually the result of someone using a browser spoofer or user-agent switcher.