Products
Webtrends Analytics 8.xWebtrends Analytics 9.x
Cause
By default when the profile DNS resolution is set to “resolve mode” the product will use the DNS servers specified within the TCP/IP properties of the system. To bypass the DNS servers set in the network properties and to specify alternate DNS servers, follow theprocedures below:Resolution
1. Within the Webtrends installation directory, locate the following file: .\wtm_wtx\wtm_wtx.ini
2. Open the file in a text editor, such as Notepad, and find or add the following line under the [defaults] section, which specifies the IP addresses of the servers used for resolving IP addresses: dnsserver1 = 192.1.1.1 [where 192.1.1.1 is the correct DNS server IP address]
3. Multiple DNS servers can be added by incrementing the value of [n]: dnsserver[n] = For example: dnsserver1 = 192.1.1.1 dnsserver2 = 192.2.2.2
4. Save the changes and close the file.
5. Restart the Webtrends services in order for the change to take affect.