Collecting system information for troubleshooting environmental issues


Webtrends Analytics 8.x
Webtrends Analytics 9.x


Technical support has asked for system information for the purpose of identifying environmental factors that may be affecting a Webtrends installation.


From the Windows start menu, select Run and enter the following command:


This will open the Windows System Information utility, which displays detailed information about the system’s hardware, operating system and installed software.

Next, select File > Save… and enter a name for the .nfo file. The file can then be sent as an attachment in a reply to the case notification email sent from Webtrends Technical Support, or else attached directly to the case in Webtrends’ Support Portal.