Can’t access the UI by clicking on Desktop ICON after installing and then changing IIS to Port 80

Products

Webtrends Analytics 8.x
Webtrends Analytics 9.x

Cause

After installing Webtrends Analytics 8.x and then change the port number in IIS for the Marketing Lab Website to Port 80, you cannot access the UI using the Webtrends Marketing Lab desktop ICON.

Resolution

Go into your ./webtrends/common/webroot folder and right click the LaunchWebTrends Internet Shortcut.

Change the port number in the URL: box to reflect the correct port number. If it was changed to port 80 omit the port number as it will use port 80 by default. Example:

URL: http://hostname:7099

If the UI was changed to Port 80 in IIS change the above to

URL: http://hostname