Issues with new base keys and anniversary date


Webtrends Analytics 8.x
Webtrends Analytics 9.x


When a new base activation key is applied to an existing installation, the anniversary date of the new license key can cause the licensing to fall out of sync.


When profiles analyze a logfile the installation has not seen before. The server calls from that logfile are added to the licensing year that the timestamps in the log are from.

Example: An installation was first activated in April of 2011, then a logfile with 16704 server calls is analyzed with data from March of 2011. Those pageviews will be added to the previous licensing year as follows:

04/2010 – 03/2011 16704

Then, in May of 2012, the base activation key is replaced to assist with an upgrade. Because the activation was in a different month, a new licensing year is created. A further logfile is analyzed from March 2011 with 989 server calls, this results in:

04/2010 – 03/2011 16704
05/2010 – 04/2011 989

However, if the new activation key is modified beforehand to share the same anniversary date. Even though there is a new base key, the licensing years will be shared, using the above example the result would be:

04/2010 – 03/2011 17693

So it is important when providing a new base key to customers that we change the anniversary date to match.

More Information

More details on the analytics licensing model can be found in
KB 62883: FAQ for Webtrends Customers: Webtrends Analytics Page View Licensing