Products
Webtrends Analytics 8.x
Webtrends Analytics 9.x
Cause
When a new base activation key is applied to an existing installation, the anniversary date of the new license key can cause the licensing to fall out of sync.
Resolution
When profiles analyze a logfile the installation has not seen before. The server calls from that logfile are added to the licensing year that the timestamps in the log are from.
Example: An installation was first activated in April of 2011, then a logfile with 16704 server calls is analyzed with data from March of 2011. Those pageviews will be added to the previous licensing year as follows:
04/2010 – 03/2011 16704
Then, in May of 2012, the base activation key is replaced to assist with an upgrade. Because the activation was in a different month, a new licensing year is created. A further logfile is analyzed from March 2011 with 989 server calls, this results in:
04/2010 – 03/2011 16704
05/2010 – 04/2011 989
However, if the new activation key is modified beforehand to share the same anniversary date. Even though there is a new base key, the licensing years will be shared, using the above example the result would be:
04/2010 – 03/2011 17693
So it is important when providing a new base key to customers that we change the anniversary date to match.
More Information
More details on the analytics licensing model can be found in
KB 62883: FAQ for Webtrends Customers: Webtrends Analytics Page View Licensing