Products
Webtrends Analytics 9.x
Webtrends Analytics 8.x
Cause
Web sites with pages which include the Webtrends JavaScript tag, but are encoded in character sets other than ones specifically localized to the product, such as Arabic or Cyrillic, do not correctly convert and display the target language in Webtrends’ reports.
Resolution
Webtrends has localized the product into French, Italian, German, Spanish, Chinese (Simplified and Traditional), Japanese and Korean. Other character sets can be displayed if UTF-8 encoding is enabled in the Webtrends JavaScript tag and within the Webtrends user interface, either globally or on a per-profile basis.
To enable UTF-8 encoding in the Webtrends JavaScript tag, edit the webtrends.js file and locate the following line:
this.i18n=false;
modify to read as follows:
this.i18n=true;
Save the change and close the file.
To enable UTF-8 encoding for all profiles, log into the Webtrends user interface and navigate to “Web Analysis” > “Options” > “Analysis” and select the “Language & Currency” tab. Under “Language and Locale,” select “English (UTF-8) from the “Profile Language(encoding):” drop-down menu. Click “Save” to save the change.
To enable UTF-8 encoding for an individual profile, edit the profile in question and navigate to “Analysis” > “Language & Currency.” Under “Language and Locale,” select “English (UTF-8) from the “Profile Language(encoding):” drop-down menu. Click “Save” to save the change.
Data encoded in a non-localized encoding set should now be logged in UTF-8 and should display in reports based on the client’s browser’s encoding settings.