Products
Webtrends Analytics 9.x
Webtrends Analytics 8.x
Cause
Clustered profiles will stop analysis if any of the individual servers are missing specified log files in the log file path.
Resolution
It is possible to configure Webtrends to continue with the analysis if a log file or multiple log files are missing. This configuration change can be made globally to all profiles or to an individual profile. The configuration is different depending on which is decided.
To apply the change globally, to all profiles, follow these steps:
1. Within the Webtrends installation, locate the following file.
\storage\config\wtm_wtx\wtm_wtx.ini
2. Open the file in a text editor (such as Notepad).
3. Locate the following section within the file: [profile]
4. To have the profile continue analysis even if some log files are not available, the following entry must exist. If set to ‘false’, change to ‘true’. If it does not exist, it should be added.
IgnoreMissingServerLogFiles = true
5. Save the change and close the file.
To make this change to a specific profile, follow these steps:
1. Within the Webtrends installation, locate the profile file.
\storage\config\wtm_wtx\datfiles\profiles\x.wlp (Where X is the profile file name of the profile to receive this change)
2. Open the file in a text editor (such as Notepad).
3. Locate the following section within the file: [profile]
4. To have the profile continue analysis even if some log files are not available, the following entry must exist. If set to ‘false’, change to ‘true’. If it does not exist, it should be added.
IgnoreMissingServerLogFiles = true
5. Save the change and close the file. You must restart Webtrends after making this change.