Products
SmartSource Data Collector
Cause
Best practice dictates the following points be considered prior to attempting the upgrade:
1. Set up a second SDC server behind a load balancer to maintain logging while the machine in question is upgraded.
2. Ensure that the hardware meets or exceeds SDC requirements.
3. Follow the preparation guidelines below.
Resolution
Preparation for upgrade or recovery:
1. Download the installation files for both version of the SmartSource Data Collector that you have now and the version you are upgrading to.
2. Stop The SmartSource Data Collector in IIS.
3. Backup the dcs.cfg and webtrendssites.lst files from the cfg folder and any log files from the weblog folder to an alternate location.
Upgrading your SmartSource Data Collector:
1. Uninstall the SmartSource Data Collector from Control Panel > Add/Remove Programs.
2. Delete the SmartSource Data Collector installation directory.
3. Install the newest version of SmartSource Data Collector using the stand-alone installation file.
4. Replace the dcs.cfg and webtrendssites.lst files in the cfg folder with the files that we backed up.
5. Restore any log files from the backup to the weblog folder.
6. Restart the The SmartSource Data Collector in IIS.
7. Test for functionality using How to test a SmartSource Data Collector installation