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Release notes for Webtrends Reporting Center 6.1c

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Release notes for Webtrends Reporting Center 6.1c
For products:
Webtrends Log Analyzer Advanced 8.1c
Webtrends Log Analyzer 8.1c
Webtrends Reporting Center 6.1c

Last modified: 1/1/2011

  • New Features and Enhancements
  • Documentation Addendum
  • Known Issues
New Features and Enhancements

Solaris to Windows Migration (added in 6.1c/8.1c)
Version 6.1c/8.1c includes a utility which enables you to migrate from the Solaris platform to Windows.

Less File Overhead (added in 6.1c/8.1c)
When creating a profile, the number of analysis files (on demand databases) generated has been greatly reduced, thereby lowering disk space requirements. If you wish to reduce the number of files a current profile uses, go to the installation directory (e.g. c:\Program Files\Webtrends Reporting Center\) and type the following command, followed by Enter:

wtrs -compressondemand

Popular Routes Changes (added in Webtrends Reporting Center Enterprise 6.1b)
Prior to version 6.1b, all of the information contained within the Popular Routes reports (Top Pages with Next Pages and Top Pages with Previous Pages) was calculated on the close of a visit. While the implementation was accurate, this calculation technique was resulting in some unusually high counts for the "other" category for some customers. In version 6.1b, the calculation technique for these two reports has been altered to populate as each hit is processed. As a result, you will see differences in the numbers presented.

Most importantly, page-to-page transitions (i.e. "routes") contained in visits that cross a day boundary will be counted in the day in which the route occurred instead of the day in which the visit terminates. However, the most noticeable difference will be a reduction (in some cases significant) in the "others" counts.

New Custom Reports (added in Webtrends Reporting Center Enterprise 6.1a)
11 Commerce-related custom reports have been added in this version of Webtrends Reporting Center.
The new reports include:
  • Buyers by Number of Orders
  • Buyers versus Non-Buyers by Time Period
  • First Time Buyers versus Repeat Buyers by Campaign Drilldown
  • First Time Buyers versus Repeat Buyers by Products Purchased
  • First Time versus Repeat Buyers by Time Period
  • Sales Cycle (New Buyers)
  • Sales Cycle by Campaign (New Buyers)
  • Sales Cycle by Product (New Buyers)
  • Sales Cycle by Product Category (New Buyers)
  • Time between Purchases
  • Transactions by First Time and Repeat Buyers
Memory Usage Enhancements (added in 6.1a/8.1a)
Webtrends now uses less physical memory. This improves analysis performance and overall scalability.

New Custom Reports (added in Webtrends Reporting Center eBusiness and Enterprise 6.1)
The eBusiness Edition has been significantly enhanced by the addition of both Marketing and Commerce-related pre-defined reports. Custom reports available in the Enterprise Edition have also been enhanced. Notable here are the new Search Engine Marketing (SEM) reports.

Document Utility Now Supported on Macintosh (added in 6.1/8.1)
The new Java-based Document Utility is now supported on Macintosh. Mac OS X 10.2 with Netscape 7.0 or above is supported at this time.

Enhanced Client-side Scheduled Reports Functionality (added in 6.1/8.1)
You now may schedule reports to be exported and e-mailed automatically on a periodic basis using your own scheduling application, such as the Windows Task Scheduler.

Third-party Audit Capabilities (added in 6.1/8.1)
The Audit enables customers to easily create an auditable file for use by third-party Audit Bureaus such as ABCe, ABCi, etc.

New Acquire, Convert, Retain Template (added in Webtrends Reporting Center Enterprise 6.1)
The new Acquire, Convert, and Retain Template offers the most relevant reports to understanding how well you acquire new visitors, convert them to customers, and retain them. With this new organization, marketers can be sure they are looking at the right reports to make decisions.

Improved Manual Activation Process (added in 6.1/8.1)
The new web-based manual activation process makes licensing the product quick and easy for machines that do not have access to the Internet.

Support for Microsoft IIS 6 and Windows Media Server 2003 (added in 6.1/8.1)
Our analysis engines now support log files generated by IIS 6 and Windows Media Server 2003.

Documentation Addendum
Document Utility Release Notes
Please see releasenotes.txt in the Document Utility installation directory (e.g. C:\Program Files\Webtrends Document Utility II) for more information about installing and using the Document Utility.

Migration Notes
Please see migrationnotes.txt in the product install directory for information about migrating from older Webtrends products.

Parent-Child Profiles and Regular Expressions (Webtrends Reporting Center only)
Regular expressions are not supported when splitting log files by domain name.

Out of Date Components
If you receive a message during installation regarding Windows system components that are out of date, please go to the Microsoft knowledge base to obtain the latest VC6 redistributable. Look for article 259403, or go to:;en-us;q259403

Viewing Reports on Windows 2003
Starting with Windows 2003, Microsoft no longer provides a Java Virtual Machine (JVM) in its base installation. Webtrends requires a JVM to render graphs in the reports. To download the JVM from Sun, visit the following URL:

Using Product Licensing with Proxy Servers
If you are using a Proxy server, you may need to specify the proxy server address and port to activate the product. To do this, add the proxy information to plservice.ini in the Webtrends installation directory.

Configuring Program Services and User Rights on Windows
If you plan to access log files through mapped (or network) drives, you must first configure product services to log on under an account with access rights to those drives. By default, product services are logged on under the system account. To access mapped drives, you should typically configure the services to log on under a user account.
This involves two steps: selecting an account to use for each service, and giving that account the appropriate rights.
For Windows NT Configure services:
1. Open the Windows Control Panel and click Services.

2. Select the Webtrends Reporting Center service from the list.

3. Click Startup. The Service dialogue opens.

4. Select This Account.

5. Specify the account to use, and enter the password for the account.

Configure the account necessary rights:
1. Open the User Manager by selecting Programs > Administrative Tools > User Manager from the Windows Start menu.

2. Select the account that you specified for your services, and select User Rights from the Policies menu.

3. Select the Show Advanced User Rights check box.

4. Select Act as Part of the Operating System from the right drop-down list.

5. If the account you specified above is not listed, click Add. Add the account, and click OK.

6. Repeat step four for the Log On as a Service right. Click OK to close the User Rights Policy dialog.

7. In the bottom pane of the User Manager, double-click Administrators. If your account is not listed, add it. Click OK to close the Group Properties window. ยท

For Windows 2000 and XP Configure services:
1. Go to the Windows Control Panel and double-click Administrative Tools.

2. In the Administrative Tools window, double-click Component Services.

3. Select Services (Local) in the left pane.

4. Right click Webtrends Reporting Center in the right panel, and select Properties.

5. Click the Log On tab.

6. Select This account and click Browse to select an account from the list.

7. Enter the password for the account, confirm it, and click OK to exit the dialogue.

Give the account necessary rights:
1. Go to the Windows Control Panel and double-click Administrative Tools.

2. Double-click Local Security Policy.

3. Under Security Settings in the left pane, expand Local Policies.

4. Double-click User Rights Assignment.

5. Double-click Act as Part of the Operating System, and make sure the account you specified earlier is listed. Click Add to add the user account. Repeat this step for Log on as a Service and Log on Locally.

Known Issues:
Modification to Pre-existing Custom Reports
Modifications have been made to a number of pre-existing Custom Reports in 6.1a. Because the 6.1a installation honors any manual changes made by a user to pre-existing Custom Reports (e.g. using the UI to change a Dimension), any pre-existing Custom Reports that have been manually changed will not receive these modifications.

Express Analysis and Daylight Savings Time
Parent-Child Express Analysis does not account for Daylight Savings Time. To work around this, manually set the GMT offset in the profile during Daylight Savings Time. For example, if you are in Pacific Standard Time your GMT offset is automatically set to -8. During Daylight Savings Time, override the GMT offset to -7 GMT in Time Zone section of the General tab in the profile.

Authentication prompt when using the Document Utility
If you experience a network prompt when exporting a report, you will need to log in using the same user name and password used to access the AdminConsole. This does not occur when using Internet Explorer, with the "Remember my password" option checked when logging in.

IIS services on Windows 2000
The IIS services installed by default with Windows 2000, specifically the Indexing service and FTP service, may have a detrimental effect on the Webtrends analysis if one of these services accesses a folder while Webtrends is trying to establish a lock on it. It is recommended that these services be disabled on the machine Webtrends is installed on. If that is not possible, they should be configured so they are not accessing any folders in the Webtrends installation directory structure. For example, do not point your FTP service to the root directory of the drive where Webtrends is installed.

Shared memory usage on Solaris
Webtrends Reporting Center has the potential to use a large number of IPC shared memory segments. Consequently, the default shared memory limits is generally insufficient and must be increased. Edit /etc/system to include the following settings:

set shmsys:shminfo_shmmni=500
set shmsys:shminfo_shmseg=500

If these parameters are already set, adjust them if necessary so that their values are at least 500. Reboot the system for the changes to take effect.

Changing graph types on Macintosh machines
When viewing reports in Netscape 7.0 on Macintosh, you cannot dynamically change the graph types. For example, you cannot change a pie chart to a bar graph while viewing a report. To change the default graph types for the report, click the Templates link within the AdminConsole and modify the Report Template used by the profile you are interested in.
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