KnowledgeBase - How do I request changes be made to a Webtrends On Demand account?
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How do I request changes be made to a Webtrends On Demand account?

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Question
How do I request changes be made to a Webtrends On Demand account?
Answer
In most situations which require changes be made to a Webtrends On Demand account users will contact one of the account administrators (usually someone from within their organization) to effect these changes. In some cases, for example, if the sole administrator leaves the company and administrative rights are needed for at least one user, Webtrends can make changes to user accounts to accommodate the circumstances.

Any changes made to a Webtrends On Demand account require written authorization and must contain the following information:

1. The nature of the requested change.
2. If the change includes adding or removing a user or changing user rights we need the following information:
  • The full name of all users affected.
  • The user name of all users affected.
  • The corporate e-mail address of all users affected.
  • The corporate phone number of all users affected.
  • Rights required and/or rights to be removed from all users affected.
The change request must be submitted on company letterhead, signed by an officer of the company, and either scanned and emailed to techsupport@webtrends.com or faxed to us at (503) 265-4553.

If a case has already been opened and you are sending a fax, to facilitate processing please reference the Technical Support case number (found in the subject line of the case notification e-mail) in the subject of the fax.
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