KnowledgeBase - Support for the SmartSource Data Collector on 64-bit versions of Windows Server 2003
Article

Support for the SmartSource Data Collector on 64-bit versions of Windows Server 2003

« Go Back
Products
Webtrends Legacy Products
Symptoms
Cause
Resolution
For products:
SmartSource Data Collector 8.7d and prior

Last modified: 12/17/2009

Introduction:
The SmartSource Data Collector (SDC) 8.7d and earlier will not serve or log when running on any 64-bit version of Windows Server 2003 or Windows Server 2008. There may be no apparent issue other than seeing an error in the Windows Event Viewer log similar to the following:

Could not load all ISAPI filters for site/service. Therefore startup aborted.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
_________________________________________________

ISAPI Filter 'C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\aspnet_filter.dll'
could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349.
_________________________________________________

ISAPI Filter 'D:\Webtrends\SmartSource Data Collector\bin\iislogserver.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a AMD64 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshooting this kind of processor architecture mismatch error, see http://go.microsoft.com/fwlink/?LinkId=29349.
_________________________________________________

This older SDC will only run on 32-bit versions of Windows Server 2003. SDC 9.2a and above have different requirements and support boundaries.
 
Was this article helpful?

Please tell us how we can make this article more useful.

Characters Remaining: 255