KnowledgeBase - Error: 'Unable to initialize the license manager' when licensing Webtrends from the command line
Article

Error: 'Unable to initialize the license manager' when licensing Webtrends from the command line

« Go Back
Products
Webtrends Analytics 9.2
Webtrends Analytics 8.7
Webtrends Analytics 8.5
Symptoms
When attempting to use the wtlicman utility from the command line on 64-bit operating system, the following error displays:

WebTrends Licensing Tool 
Copyright 1996-2009 WebTrends Inc. All rights reserved. 
Unable to initialize the license manager 
Error: Could not load required Glue dynamic library (wtliveglue2.dll)
Cause
This message displays results from using the wtlicman command from a 64-bit command line window.
Resolution
The command must be run from a 32-bit command prompt. To open a 32-bit command prompt, select Start > Run and paste the following command into the dialogue box, then hit "OK":

%windir%\SysWOW64\cmd.exe

A 32-bit command line window will open and use of wtlicman will not return this error.

 
 
Was this article helpful?

Please tell us how we can make this article more useful.

Characters Remaining: 255