When performing a clean installation of the product, the installation fails and displays a message similar to the following:
"Error Installing Component. Error Code: 1603"
Cause
This error results from environmental factors that obstruct the installation process from performing the tasks it needs to complete. Some specific reasons for this failure are listed below:
Webtrends cannot authenticate the service account username and/or password.
Webtrends is being installed on a stand-alone box, and the domain name field doesn't specify the local machine name.
The server has limited system resources such as insufficient disk space, insufficient memory, or insufficient processor speed.
The Temp directory contains conflicting files. This can be resolved by clearing the temp directory.
A needed file on the server is locked. Close all applications running in the background and reboot the server.
The Windows installer service is not up to date or is improperly installed. Make sure you have the most recent MSI and Windows updates.
You do not have Administrator rights on the account under which the product is being installed.
