KnowledgeBase - An error occurs when starting the Webtrends - Apache service
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An error occurs when starting the Webtrends - Apache service

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Webtrends Enterprise 7.0
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Webtrends Small Business 7.0

Last modified: 9/1/2010

Situation:
An error occurs when starting the Webtrends - Apache service and the service fails to start. This error indicates another service or program is using the port running the Webtrends - Apache service on the default port, 7099. The inability to start the Webtrends - Apache service can occur for a variety of reasons, including configuration changes which result in a conflict on the system. Review the Windows Event Application log to get further detail on the error. The following displays an issue in which the default port used by the Webtrends - Apache service is in use by another application. The following errors may be found in the Windows Application Event log:

Error message: The Apache service named reported the following error: >>> no listening sockets available, shutting down.
For more information, For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Error message: The Apache service named reported the following error: >>> (32548) Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address 0.0.0.0:7099.
For more information, see Help or Support Center at http://go.microsoft.com/fwlink/events.asp.

Solution:
Port conflicts can be difficult to resolve depending on the programs installed and overall system knowledge. Webtrends recommends the following:
1. Run a command line Windows utility to attempt to determine the secondary program using port 7099 (the default interface port for Webtrends 7.0).

At the command line type NETSTAT -a -o. This displays the various ports currently in use or listening and the PID (process ID). To determine the process using the port, open Windows Task Manager and connect the PID in NETSTAT to the PID of the task. This may require that in Windows Task Manager you open View, Select Columns, and then add the PID (Process Identifier) column by checking the appropriate box called "PID (Process Identifier)".

2. Change the Webtrends default port.
 
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