For products:
Webtrends Log Analyzer Advanced 8.0x
Webtrends Log Analyzer 8.0x
Webtrends Reporting Center 6.0x
Last modified: 9/1/2010
Situation:
Errors occur when attempting to retrieve log files via FTP. These errors result from connecting to an FTP server which does not support Passive mode (the program default).
Solution:
Change from the default FTP mode of Passive to Active. Follow the steps below:
1. From the Webtrends Admin Console, click Options.
2. Select the FTP Options tab.
3. Under FTP Connections, select the radio-button for Use active FTP.
4. Click OK to apply the change.
5. Stop and restart the Webtrends services. |
