KnowledgeBase - Error 255 during analysis on 9.3 installed on Windows 2016
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Error 255 during analysis on 9.3 installed on Windows 2016

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Products
Webtrends OnPremises 9.3
Symptoms
When Webtrends OnPremises 9.3 is installed on Windows 2016 it is possible to get a message "WARNING: WTRS returned with an error code: 255" without any further details.
Cause
This is caused by some systems needing to have WTRS64.exe be set in compatibility mode before working properly.
Workaround
  1. On each Webtrends server that has an analysis node installed, open the following path: \webtrends\modules\analysis\engine\9.3\ 
  2. Right-click the file wtrs64.exe and select "Properties". 
  3. Click the "Compatibility" tab and then select “Change settings for all users” at the bottom. 
  4. Enable the check box for “Run this program in compatibility mode for:” 
  5. This should default to Windows 8, if it does not, then please select Windows 8 from the drop-down menu. 
  6. Click OK, then click OK again
 
Resolution
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