KnowledgeBase - How do I enable SSL support in Webtrends Analytics 7.5-8.0x?

How do I enable SSL support in Webtrends Analytics 7.5-8.0x?

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Webtrends Analytics 8.0x
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This document contains information about updating the SSL certificate for the Webtrends user interface.
Next Steps
In order for Webtrends to communicate over SSL the following change must be made:

1. Launch Webtrends
2. Navigate to Administration > System Management > Global Roles.
3. Click the 'UI Server' link.
4. Check the 'Enable SSL' checkbox.
5. Select OK.
6. Restart services when prompted. 

To create a valid certificate for the installation, follow the steps below:

1. Open a command line window and navigate into the following folder:


2. Type the following command:


The "OpenSSL>" command line appears.

3. Type the following command:

genrsa -des3 -rand ssl.rnd -out server.key 1024

4. The openssl utility prompts for a pass-phrase. Save the pass-phrase in a secure location.

Note: If you want a DSA private key, replace genrsa with gendsa. To encrypt your key with DES rather than 3DES, replace -des3 with -des.

5. Typically, the Apache Web server prompts for a pass-phrase when the server is started. If you want to start Webtrends without manual intervention, complete the following steps:

a. To copy the server key, type the following at the command line:

copy server.key

b. Run openssl.exe.

c. At the openssl> prompt, type the following:

rsa -in -out server.key

d. Copy the private key to your Apache installation by typing:

copy server.key \Webtrends\common\apache\conf\ssl.key

6. Create a Certificate Signing Request:

a. Run openssl.exe.

b. At the openssl> prompt, type the following:

req -new -config openssl.cnf -key server.key -out server.csr

7. The openssl utility prompts you for a variety of information. Provide information based on your Webtrends installation. This creates the server.csr file. Send this file to a Certificate Authority for signing.

8. When you get a response (signed certificate) from the Certificate Authority, copy the response to your Apache installation using the following command:

copy <signed certificate> \Webtrends\common\apache\conf\ssl.crt\server.crt

a. To use a certificate for testing, the certificate request file (.csr) can also be self-signed. From the openssl> prompt, execute the following:

x509 -req -days 365 -in server.csr -signkey server.key -out server.crt

9. Locate the http.conf.txt file in the WTInstallDir\common\apache\conf\ folder. Edit this file and change the following 2 entries:

->SSLCertificateFile conf/ssl.crt/snakeoil-rsa.crt
->SSLCertificateKeyFile conf/ssl.key/snakeoil-rsa.key

to reflect the proper location and file names for the certificate and key.

10. Save the httpd.conf.txt

11. Restart the Webtrends - User Interface service.
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