Products
Webtrends Analytics 8.x
Webtrends Analytics 9.x
Cause
The Webtrends service account password has been changed and the Webtrends services which use it must be updated.
Resolution
The logon for each of the services must be updated with the new password, in addition to updating the password for the Application Pool in IIS.
These can be updated on the Webtrends server and performing the following steps.
Services password update:
1. Open the Services snap-in.
2. Right-click on the service and select Properties.
3. Select the Log On tab.
4. Update the password in the “This Account” section.
5. Confirm the password.
Application Pool password update:
For IIS 5/6
1. Open Internet Information Services (IIS) Manager and expand Application Pools.
2. Right-click WebTrends Application Pool, then click Properties.
3. Click the Identity tab/section (depending on the version of IIS being used).
4. Update the password in the Password field.
5. Confirm the password.
For IIS 7+
1. Open Internet Information Services (IIS) Manager and expand Application Pools.
2. Right-click WebTrends Application Pool, then click Advanced Settings.
3. Under the section Process Model, select Identity and click the browse (…) button.
4. Click Set.
5. Enter the User name and Password then click OK.