Products
Webtrends Analytics 8.x
Cause
When a profile is deleted, its database entries and related files are not immediately purged from the system. It is, instead, marked for deletion and removed from display in the Webtrends user interface. By default, the profile will not be purged until after 14 days have elapsed from the time it was deleted, after which the next run of the Deleted Data Cleanup job will remove the entry from the database as well as the files associated with the profile.
Resolution
If the “Deleted data cleanup” event has been run then there is no way to restore the profile after it has been deleted. If the “Deleted data cleanup” event has not run since you’ve deleted the profile you should be able to restore it by following these steps:
1. Login to the MSSQL database.
2. Access the wtmaster > wt_Profile table.
3. Find the profile.
4. Set the profile’s profilestatusID=1
5. Find the profile GUID.
6. Edit the profile’s .wlp file.
7. Ensure the following entries are set as shown below:
deleted = false
disabled = false
8. Restart the Webtrends Services (make sure no analyses are running).