Products
Webtrends Analytics 9.x
Issue
You receive a message such as the following:
“A product update is available! Config Data version 9.2b is available from the following url:”
When you download and install it, the next day the same alert pops up stating that the product update is available.
Cause
Occasionally an upgrade script does not update the table correctly, which leaves tables set to a previous version. Though superficial, it can cause alerts to come up every day stating that an update is available.
Resolution
To resolve this, go to the wt_Componentlist table, found in the wtMaster database and update the “Version” column for all the entries except Webtrends Explore to 9.2b. You may also use the following update statement:
UPDATE wt_componentlist SET Version=’9.2b’ where tag=’lookupdata’;
UPDATE wt_componentlist SET Version=’9.2b’ where tag=’docutil’;
UPDATE wt_componentlist SET Version=’9.2b’ where tag=’smartview’;
UPDATE wt_componentlist SET Version=’9.2b’ where tag=’expview’;
UPDATE wt_componentlist SET Version=’9.2b’ where tag=’smartreports’;