Webtrends Knowledge Base Articles RSS Feed

"Invalid URL" message when creating a campaign

Wed, 16 May 2012 20:58:02 GMT

For products:
Webtrends Analytics 10

Last modified: 5/16/2012

Situation:
When using a hyphen (-) in the URL of a Campaign conversion page, you get an error message stating "Invalid URL".

Solution:
This is a known issue that Webtrends' Engineering team is investigating and will be fixed in a future release. As a workaround, modify the URL being used as the conversion page. Change the hyphen to read '%2D' instead. This will allow you to successfully use these URLs as conversion pages.

Example:
http://www.webtrends.com/directory/page-1.asp
becomes
http://www.webtrends.com/directory/page%2D1.asp

The Mobile Devices Trend dashboard on the Wireless Dashboard shows the wrong data

Tue, 08 May 2012 15:51:23 GMT

Webtrends Analytics 9.2x
Webtrends Analytics 8.7d
Webtrends Analytics 8.5a

Situation:
When looking that the Mobile Devices Trend or WAP Devices Trend on the Wireless Dashboard it shows a different graph than it does when looking at the Mobile Devices or WAP devices report.

Solution:
The reason for this is that it is actually showing the Mobile Devices or WAP devices graph instead of the Mobile Devices or WAP Devices Trend. The following steps will allow you to fix this issue.

Open Report Designer -> Dashboards.
Edit the Wireless Dashboard.
Remove the Mobile Devices Trend or WAP Devices Trend graph from the dashboard.
Click Add Item to Dashboard.
Select either the Mobile Devices Trend or WAP Devices Trend item from the list.
Click Save at the bottom of the dashboard configuration screen.

This will replace the incorrect graph with the correct graph so that the data you see matches what is in the Mobile Devices or WAP Devices report.

Files with .empty extensions appear in the Log File Source directory

Thu, 03 May 2012 18:38:52 GMT

For products:
Webtrends OnPremise VDM 9.2c

Last modified: 5/3/2012

Situation:
Files in the Log File Source directory have a .empty file extension instead of the expected .pp or .edb* extension. The log file(s) are not loaded.

Solution:
This happens when the Webtrends - Log File Pre-Processor service attempts to read a file that has a lock on it by another application. This other application is most likely the application or service that is being used to copy over the raw logs for loading.

Further information:
As a best practice we recommend that the Log File Pre-Processor service and Event Database Splitter service are stopped while logs are being copied/moved over.

Unable to change background image in Webtrends Social

Wed, 25 Apr 2012 22:20:01 GMT

For products:
Webtrends Social

Last updated: 4/25/2012

Issue:
The background image for a Webtrends Social app doesn't change when adding a new background image or removing the current one.

Solution:
Starting April 16th, 2012, new templates have the background set on the page tab level. To change the background image at the page level, follow the steps below:

1. Click on the tab for the page that is to have the new background.
2. Click Page Settings on the right hand menu.
3. Edit or clear the URL in the Background Image field.

Customers who have experienced issues with this should find the issue now resolved.

What is pipelining and how do I disable it?

Wed, 25 Apr 2012 14:37:00 GMT

For products:
Webtrends Analytics 9.2x
Webtrends Analytics 8.x
Webtrends Enterprise 7.x
Webtrends Professional 7.x
Webtrends Small Business 7.x

Last modified: 10/1/2010

Introduction:
Pipelining is a process that Webtrends 7 uses to speed up analysis. The log files, FastTrends databases, On Demand report databases and other necessary files are moved to the analysis folder and unzipped in preparation for analysis. When this is done, the profile will stop any actions in the analysis until a processor is free, and may potentially result in bottlenecking the overall analysis process while the system waits for resources to become available.

Process:
Follow the steps below to disable pipelining:

1. Ensure no analyses are running.

2. Stop the "Webtrends - Scheduler Agent" service.

3. Navigate to the following location:

\Webtrends\modules\analysis

4. Open the file "asu.ini."

5. Add the following line to the [FileMover] section:

pipeliningenabled = false

6. Save and close the file.

7. Start the "Webtrends - Scheduler Agent" service.

It will now be possible to run multiple concurrent processes.

Reports containing Time Period as a dimension show February 29th as March 1st

Tue, 24 Apr 2012 19:03:58 GMT

For products:
Webtrends On Demand
Webtrends Analytics 9.2x
Webtrends Analytics 8.x

Last modified: 4/24/2012

Situation:
During leap years, reports containing the dimension "Time Period" (such as "Key Metrics"), label “February 29th” data as “March 1st”. Blank entries are also shown for March 1st and 2nd in the February view.

Solution:
This problem only occurs during a leap year and is cosmetic only. When viewing any report containing the dimension "Time Period" and viewing February during a leap year, February 29th will be labeled as March 1st. You will also have 2 additional blank entries for March 1st and March 2nd when viewing the report. The data for March 1st in the report is February 29th when viewing the entire month of February. Also, when clicking on the month of March, the data for March is ONLY for the month of March and will not contain February 29th's data.

Note: All daily, weekly, monthly totals are accurate in reports, this is only an issue with the way the data is labeled in the UI.

'Most Accessed Directory' report is only showing top level directories

Tue, 24 Apr 2012 17:39:05 GMT

For products:
Webtrends Analytics 9.2x
Webtrends Analytics 8.x

Last modified: 4/24/2012

Situation:
The 'Most Accessed Directories' report is only showing top-level directories.

Solution:
Edit the profile in question. Look for the profile file name (GUID) on the Analysis -> General tab.

1. Using this profile GUID, open the following file:
webtrends\storage\config\wtm_wtx\datfiles\profiles\(GUID).wlp
2. Find the following line in the [PROFILE] section: TopDirectoriesMaxDepth=

3. If the line is not already present, add it.

4. Set the value. The default setting is 1, which means limit the report to just the top levels. To see the top two levels, set this value to 2. To see all directories regardless of level, set this value to 0.

5. Close and save the (GUID).wlp file.

HTTP 404 error when setting up SSL on REST server

Tue, 10 Apr 2012 16:59:22 GMT

For products:
Webtrends Analytics 9.2x

Last modified: 4/4/2012

Situation:
After adding a signed certificate to the Webtrends Data Extraction web site and adding port and certificate to the bindings settings, attempts to access the server using a REST URL result in the following error:

Server Error in '/v2_0' Application.
--------------------------------------------------------------------------------
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /v2_0/ReportService.svc/profiles/

Solution:
The application configuration file is not provisioned for HTTPS in the custom binding required to run the REST service. There are two configuration files attached. The first one, HTTPSOnly_web.config, will configure the application to accept only HTTPS connections. With this configuration file in place, attempts to connect via HTTP will result in the same error as stated above. If only HTTPS connections are desired it is suggested that the HTTP binding be removed.

The second file, HTTPandHTTPS_web.config, will allow for both HTTP and HTTPS traffic to the REST server.

To apply the configuration, copy either HTTPSOnly_web.config or HTTPandHTTPS_web.config, as appropriate, to the following folder in the REST server's installation path:

\Webtrends\Data Extraction Website\v2_0\

Rename the "web.config" file in this folder to "web.config.original", rename the copied file to "web.config", and restart IIS. The REST server will now accept HTTPS requests.

Changes to REST output for custom reports with "Time Period"

Wed, 28 Mar 2012 22:21:16 GMT

For products:
Webtrends OnDemand

Last modified: 3/28/2012

Introduction:
The way in which we are outputting REST data is changing for any report that uses the “Time Period” dimension.

Previously:

If the time range exported had more than one size or reporting period (hourly, daily, weekly, etc) it would always take the data from the largest available period. i.e. if 20 days were exported, the complete weeks in the middle would be used and the daily periods before and after would be added in after.

Going Forward:

Any time range requested will report only the data composed of the same periods as listed by the request. For example, requesting a time range from “current day -1” to “current day -29” will only report data from daily periods. This will not take data from any weekly periods that are available. This change may possibly mean that some amount of uniqueness will be lost, as any visit/visitor that occurred one in a week but caused traffic on several days could be duplicated in each day reported back by the rest interface.

Also, this change will keep the output from showing data from smaller time periods. To show hourly data, you would have to specify hours in your start and end periods. Selecting the daily ranges will not present the hourly breakdowns

VDM SSIS Error - Lookup tables don't import

Tue, 20 Mar 2012 19:00:08 GMT

For products:
Webtrends Visitor Data Mart 9.2x

Last modified: 03/20/2012

Situation:
You will see one or more of the following error messages in a VDM profile's status message during DBSync:

DBSync: WARNING: LaunchSSISPackageAgent Failure: Spawned Process LaunchSSISPackageAgent Exited with a Return Code of 1

DBSync: LaunchSSISPackageAgent: Visitor Data Mart Import failed to execute with a proxy account. Verify the following SQL proxy (SSIS Package Execution): 'wtEtl application on the Event database server has not been removed'.

This will cause lookup table uploads to not work properly.

Solution:
This is caused by the installer not executing all of the install scripts. To fix this, run the following query:

USE [msdb]

EXEC msdb.dbo.sp_add_proxy @proxy_name=N'wtEtl application proxy',@credential_name=N'wtEtlCredential',

@enabled=1,

@description=N'WebTrends ETL execute SSIS package proxy.'

EXEC msdb.dbo.sp_grant_proxy_to_subsystem @proxy_name=N'wtEtl application proxy', @subsystem_id=11

Required iTunes Connect rights for iOS Spaces

Thu, 01 Mar 2012 22:41:44 GMT

For products:
Webtrends On Demand

Last modified: 3/1/2012

Introduction:
In order to properly pull data into an iOS Space, the iTunes Connect user account used to create the connection needs to have one of the following sets of permissions:

1. Admin
2. Technical and Sales
3. Technical and Finance

Error: "Setup was unable to detect a valid IP address for this machine."

Fri, 17 Feb 2012 20:24:52 GMT

For products:

Webtrends Analytics 9.2x

Last modified 2/17/2012

Situation:

During a fresh installation of Webtrends, right after the installer does the system check the following error is displayed:

Setup was unable to detect a valid IP address for this machine.

Setup will now exit.

The only option is to click the "OK" button.

Solution:

This is a message resulting from the User Account Control (UAC) settings not being completely disabled. Even after setting UAC to "Never notify", there are Group Policy objects that are interfering with the installation permissions.

To resolve this, open up the local Group Policy editor by clicking on "Start" > "Run", type "gpedit.msc" in the "Open:" field and click OK. Navigate to "Computer Configuration" > "Windows Settings" > "Security Settings" > "Local Policies" > "Security Options" and scroll down to the bottom settings in the details pane on the right. Ensure that all of the following are set as indicated:

User Account Control: Admin Approval Mode for the Built-in Administrator account - Disabled

User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop - Disabled

User Account Control: Behavior of the elevation prompt for administrators in Admin Approval mode - Elevate without prompting

User Account Control: Behavior of the elevation prompt for standard users - Prompt for credentials

User Account Control: Detect application installations and prompt for elevation - Enabled

User Account Control: Only elevate executables that are signed and validated - Disabled

User Account Control: Only elevate UIAccess applications that are installed in secure locations - Enabled

User Account Control: Run all administrators in Admin Approval Mode - Disabled

User Account Control: Switch to the secure desktop when prompting for elevation - Disabled

User Account Control: Virtualize file and registry write failures to per-user locations - Enabled

Once these are set to the above the installation should proceed without failure.

Can Webtrends Analytics be installed on VMware?

Wed, 15 Feb 2012 17:16:00 GMT

For products:

Webtrends Analytics 9.2a

Webtrends Analytics 8.7d

Webtrends Analytics 8.5x

Last modified: 2/15/2012

Introduction:

In order to install Webtrends Analytics on a VMware machine, the VM instance must meet Webtrends' minimum system requirements.

Webtrends does provide support and troubleshooting for Webtrends Analytics on the VMware instance as if it were a non-VMware instance. Any questions or issues that arise specifically with VMware itself cannot be addressed by Webtrends support, other than verifying the appropriate resources to run Webtrends have been allocated to the instance on which Webtrends is running.

If an issue occurs when running Webtrends software on a VMware instance, Webtrends Technical Support addresses these as follows:

If Webtrends cannot reproduce the situation on a non-VMware instance then either:

VMware is the actual cause of the issue, for which the only solution will be to move the installation to a non-VMware environment for troubleshooting or there may be other applications within the VMware host that conflict with Webtrends.

Webtrends Technical Support will require the customer turn off all other VMware instances and installed running applications on the machine to determine if they are the cause. If deemed the cause, the customer will need to take on the task of moving the other applications to a new machine or else disable them.

For tuning information on VMware, refer to the following URL:

http://www.vmware.com/pdf/vi_performance_tuning.pdf

Supported environments for VMWare are found here:

http://help-release.webtrends.corp/en/Installguide/system_requirements_9_2a#system_requirements_9_2a__virtualization

Note: VMware is currently the only supported virtual configuration. Others, such as Microsoft Hyper-V or Virtual Server, are not supported at this time.

Pre-installation check list - What should I consider before I install Webtrends?

Wed, 15 Feb 2012 17:11:00 GMT

For products:
Webtrends Analytics 8.1x

Last modified: 2/15/2012

Introduction:
The system requirements, best practices, and specifics for adhering to Webtrends' supported environments are detailed blow.

Storage systems supported:
Webtrends supports IDE, SATA, SCSI drives and NAS/SAN storage systems (NAS/SAN is supported for log files and storage locations only not for installing the main application). ExternalUSB and Firewire storage is not supported.

Screen resolution requirements:
Webtrends requires a minimum screen resolution of 1024 x 768 with 16-bit color.

Webtrends Analytics server requirements for installing on one computer:
Webtrends Analytics is a powerful application that you must install on a dedicated computer. This section describes the minimum requirements for installing Webtrends Analytics software on a single computer.

Supported operating systems
Windows XP with Service Pack 2 or higher, Windows 2003 with Service Pack 1 or higher, Windows 2003 R2

Supported browsers
Microsoft Internet Explorer v6.0 or v7.0
Mozilla Firefox v1.5 or higher

Supported databases for Webtrends system database
MySQL 5.0.18 (included)
Microsoft SQL Server 2000 with Service Pack 4 or higher (dedicated database required)
Microsoft SQL Server 2005 with Service Pack 2 (dedicated database required)

Required applications
Microsoft Internet Information Services
If you want to convert Webtrends Analytics reports to Microsoft Word or use Webtrends SmartReports for Microsoft Excel, Webtrends also requires Office XP, Office 2003, or Office 2007.
Microsoft .NET Framework 2.0 or 3.0

Webtrends System Requirements Requirements for a low-volume configuration

    * 2.0 GHz Dual Core or Dual 2.0 GHz or higher processors
    * 2 GB of RAM* --80 GB of usable hard disk space (7200 RPM IDE)
    * 100 Mbps network interface card
    * DVD-ROM drive is recommended for installation

*In order to run multiple simultaneous analyzes on the same computer, Webtrends Analytics requires at least 3 GB of RAM and the /3GB switch in the BOOT.INI file. This does not apply to x64 operating systems. Requirements are based on 5 profiles, 2 concurrent users, and up to 1,000,000 daily page views.

To run GeoTrends on the same computer Webtrends Analytics, add 1 GB of RAM.
To run GeoTrends on the same computer running Webtrends Analytics and process more than 100,000 page views a day, add 2 GB of RAM.
Advanced reporting features require additional hardware. Contact your Webtrends account manager for more information.

Requirements for a high-volume configuration minimum hardware requirements sizing guidelines

    * 2.4 GHz Dual Core or Dual 2.8 GHz or higher processors
    * 6 GB of RAM*
    * 450 GB of usable hard disk space (15K SCSI)
    * 1 Gbps network interface card
    * DVD-ROM drive is recommended for installation

*In order to run multiple simultaneous analyses on the same computer, Webtrends Analytics requires at least 3 GB of RAM and the /3GB switch in the BOOT.INI file.
Requirements are based on 50 profiles, 10 concurrent users, and 5,000,000 daily page views or more.

To run GeoTrends on the same computer running Webtrends Analytics, add 2 GB of RAM.
Advanced reporting features require additional hardware. Contact your Webtrends account manager for more information.

Webtrends Marketing Lab 2 Webtrends UI Server Requirements
This section describes the minimum requirements for installing the Webtrends UI Server component on a dedicated computer.

Software Requirements
Supported Operating Systems, Windows XP with Service Pack 2 or higher, Windows 2003 with Service Pack 1 or higher, Windows 2003 R2 Note: Webtrends Visitor Intelligence requires

Windows 2003 Required Applications
Microsoft Internet Information Services
Microsoft .NET Framework 2.0 or 3.0 Hardware Requirements
2.4 GHz Dual Core or Dual 2.0 GHz or higher processors
1 GB of RAM
80 GB of usable hard disk space (7200 RPM IDE)
100 Mbps network interface card
DVD-ROM drive is recommended for installation

Webtrends Analysis Engine Requirements
This section describes the minimum requirements for installing the Webtrends Analysis Engine component on a dedicated computer.
The Analysis Engine component includes the Standard Analysis Engine and the Express Analysis Engine.

Software Requirements Supported Operating Systems
Windows XP with Service Pack 2 or higher
Windows 2003 with Service Pack 1 or higher
Windows 2003 R2, Windows 2003 x64 with Service Pack 1 or higher, Windows 2003 x64 R2 Required Applications
Microsoft .NET Framework 2.0 or 3.0

Requirements for a Low-Volume Configuration Minimum Hardware Requirements Sizing Guidelines
2.0 GHz Dual Core or Dual 2.0 GHz or higher processors
2 GB of RAM*
80 GB of usable hard disk space (7200 RPM IDE)
100 Mbps network interface card
DVD-ROM drive is recommended for installation

* In order to run multiple simultaneous analyses on the same computer, Webtrends Analytics requires at least 3 GB of RAM and the /3GB switch in the BOOT.INI file. This does not apply to x64 operating systems. Requirements are based on 5 profiles, 2 concurrent users, and up to 1,000,000 daily page views.

To run GeoTrends on the same computer running the Analysis Server, add 1 GB of RAM.
To run GeoTrends on the same computer running the Analysis Server and process more than 100,000 page views a day, add 2 GB of RAM.
Advanced reporting features require additional hardware. Contact your Webtrends account manager for more information.

Requirements for a high-volume configuration minimum hardware requirements sizing guidelines
2.4 GHz Dual Core or Dual 2.8 GHz or higher processors
6 GB of RAM*
450 GB of usable hard disk space (15K SCSI)
1 Gbps network interface card
DVD-ROM drive is recommended for installation

In order to run multiple simultaneous analyses on the same computer, Webtrends Analytics requires at least 3 GB of RAM and the /3GB switch in the BOOT.INI file.
Requirements are based on 50 profiles, 10 concurrent users, and 5,000,000 daily page views or more.

To run GeoTrends on the same computer running the Analysis Server, add 2 GB of RAM.
Advanced reporting features require additional hardware. Contact your Webtrends account manager for more information.Do not install Webtrends on your web server.

    * SDC requires a dedicated computer.
    * Do not install SDC on the Webtrends computer.
    * Do not install SDC on your web server.
    * Install Webtrends as the Administrator.
    * Install IIS prior to installing Webtrends.

Exclude the Webtrends folders form you antivirus real time scanning Virus scanning software, more specifically, live virus scanning can contribute to corruption of the Webtrends installation. A live virus scanner detects when a new file is saved to the system, or a file is changed/rewritten. When it detects this activity, it immediately attempts to scan the file before a virus has the chance to do any damage. Often times, the virus scanner needs to put a read/write lock on the file during the scanning process. As Webtrends does a large number of reads and writes during the analysis process, a live virus scanner attempting to scan the files being worked with can easily cause a read or write failure. This will result in incorrect data within the file, and consequently corrupt the integrity of the database. This same activity can affect the MySQL tables as they are changed, or any other configuration file that is modified by Webtrends. Under normal circumstances Webtrends recommends excluding the entire Webtrends directories from being scanned as it will prevent Anti-virus software from causing corruption. We realize that in high security environments this is not always practical.

To prevent corruption and still meet the need to have the Webtrends directory actively scanned refer to Knowledge Base article KB 062236 for a list of file types Webtrends recommends to be excluded from active scanning inside the Webtrends folders.

Disable windows indexing service
Turn off the Indexing Service and disable.
Also, verify the following information as well.
Note: Verify Front Page Extensions are not installed or running on the machine. FrontPage Extensions will automatically re-enable and start the Indexing Service.

Set permissions for service account
The Scheduler Agent service must run as a domain user if log files are located on another server across a domain or if you are installing a distributed architecture environment or your MSSQL dedicated instance is located on another server across the domain. Edit the local security policies of both the Webtrends machines, and the computer hosting the log files. Create a service account (A domain account for the services to log on as). Make sure the password is set to "Never Expire".

To edit the Local Security Policies:
1. Click Start > Control Panel > Administrative Tools > Local Security Policy.
2. Expand the tree for Local Policies and select the User Rights Assignment folder.
3. All rights should then be listed.

Add the domain account that you're using to the following:
• Log on locally (Allow logon locally in Windows 2003 systems)
• Log on as a service
• Act as part of the operating system (this option is not given to any account by default) and is no longer required by Webtrends as of v8.x.
Note: The user must be a member of the Administrators group for the services to properly interact with the operating system.

The Report Cache Server component relies on the local administrators group and the service will fail to start if the domain user is not a member of that group.

4. Right click the entries above and then click Properties.
5. Click Add user.
6. In the text box, type the account that you want to add, and then click Check names. This should verify the account that you typed and probably change the way you typed it.
7. Click OK.
8. Repeat this process for the other two policies listed in step 3 on both the Webtrends computer, and the omputer hosting the log files.

Make sure that the Webtrends services (except for MySQL) are all using the domain account to run.
To configure the Webtrends services:
1. Click Start > Control Panel > Administrative Tools > Administrative Tools > Services.
2. Right click the "Webtrends - Scheduler Agent" service and select properties.
3. Click the Log On tab.
4. Click This account, and then click Browse.
5. In the text box, type the account that you want to add, and then click Check names. This should verify the account that you typed and probably change the way you typed it.
6. Click OK.
7. Enter the password for the account, confirm it, and then click OK.
8. Restart the "Webtrends - Scheduler Agent" service.
9. You can repeat the above steps for all Webtrends services EXCEPT the Webtrends - MySQL service. Leave this service running as Local System.

Note: If you have Webtrends setup in a distributed architecture these steps must be duplicated on each one of the machines that has the scheduler agent installed.
Explicitly add the account that we used above to the Administrators group on the computer running Webtrends. This is required even if the account is a domain administrator account.

The Report Cache Server component relies on the local administrators group and the service will fail to start if the domain user is not a member of that group.
To add the domain account to the administrators group:
1. Click Start > Settings > Control Panel > Administrative tools > Computer Management.
2. Expand Local Users and Groups, and then click Groups.
3. Right-click Administrators, and then click Add to group.
4. Click Add.
5. In the text box, type the name of the user account , and then click Check names. This should verify the account that you typed.
6. Click OK.
7. Click OK.

Setting up a share for the storage locations
You must share the storage locations (i.e. C:\Program Files\Webtrends\Storage)if you are installing a distributed architecture environment or your MSSQL dedicated instance is located on another server across the domain. You need to set up a UNC share with the appropriate permissions and security settings.

Note: Admin shares also refered to as dollarsign shares (i.e C$) are not supported by Webtrends. Create the share and set the proper permissions for this share.

Edit the Sharing and Security permissions for the UNC share folder.
To edit the Permissions:
1. Browse the Network and locate the desired folder.
2. Right Click on the Folder, and then click "Sharing and Security..."
3. On the Sharing tab, click Share This Folder and enter the desire share name.
4. Click Permissions.
5. If the Webtrends service account is not listed click Add.
6. If the Domain is not selected under "From This Location:", click Locations, and select the proper Domain.
7. Type the service account name in the "Enter the object names to select" textbox.
8. Click Check Names to verify the account name.
9. Click OK.
10. Select the account name in the Group or User names list. Check Full Contol under Allow in the Permissions listbox.
11. Click Apply > OK.
12. On the Security tab, if the Webtrends service account is not listed explicitly by name, click Add.
13. If the Domain is not selected under "From This Location:", click Locations, and select the proper Domain.
14. Type the service account name in the "Enter the object names to select" textbox, and then click Check Names to verify the account name.
15. Click OK.
16. Select the account name in the Group or User names list.
17. Check Full Contol under Allow in the Permissions listbox.
18. Click Apply > OK.

Backing up Webtrends
In order to properly backup the Webtrends directories you must ensure all Webtrends services are shut down prior to backing up the webtrends folder and files.
Webtrends requires a dedicated instance of MSSQL named instances are not supported Webtrends uses a small database for system data.
The database coordinates the work of all other components. You can use either the MySQL database that is included with Webtrends or your own Microsoft SQL Server database.
If you choose to use Microsoft SQL Server, you must install it before you install Webtrends. The SQL Server installation in question must be a system dedicated to storing and supporting only Webtrends related databases. While SQL Server has the ability to maintain multiple databases, the system resource and configuration requirements of the Webtrends database server environment demand a dedicated database server environment to assure proper performance and reliability.

The following environments and configurations are not supported for production installations of Webtrends Analytics 8.x, and all versions of Webtrends 7.5x:

    * Any environment that does not meet ALL of the minimum system requirements as dictated by the release notes
    * Any virtual server environment including Microsoft Virtual Server and Wine (Excluding VMWare with appropriate system resources)
    * Windows server 2003 Web Edition
    * Any Linux, Unix, or Solaris based operating system
    * Any clustered server environment - On any operating system already running another copy of Apache, IIS, or any other web server
    * On any operating system already running another copy of MySQL, MS SQL, of another database or database driven application
    * Installations that do not have a dedicated instance of MySQL or MS SQL
    * Installations that make use of an Admin shares (such as C$ or D$) or Samba shares for any aspect of the installation including log file retrieval
    * Any versions or updates of Apache, MySQL, or Tomcat that do not ship with Webtrends or installastions of these components on Linux, Unix, or Solaris.
    * Any third party customization of Webtrends or the configuration files unless otherwise directed by Webtrends
    * Any network with overly restrictive firewall or proxy configurations. Certain ports need to be available to allow communication between the various Webtrends components.

Webtrends tries to test all product functionality with as many varying environments as possible, but we cannot insure 100% functionality in all cases.
(For example, DNS resolution does not function through a default configuration of Microsoft ISA server.)
Installing the main application to a NAS or SAN environment. Moving logs or storage folders to the SAN is supported, however, the main application is not supported in a SAN environment.

The following environments and configurations are not supported for production installations of the Smart Source Data Collector (SDC):
Any environment that does not meet ALL of the minimum system requirements as dictated by the release notes
Any virtual server environment including Microsoft Virtual Server, VMWare 3.5x (v4.1 or 5.0 are now supported) and below, and Wine
Windows server 2003 Web Edition
On any web server that is not dedicated to the SDC (for example, an IIS installation that serves other web sites as well)
Installations that make use of an Admin shares (such as C$ or D$) or Samba shares for any aspect of the installation (including log file storage)
Any third party customization of the configuration files or JavaScript tag unless otherwise directed by Webtrends
Multiple instances of the SDC running on the same computer, either with multiple NIC's and IP's or with a single NIC and IP address.

What environments and configurations are not supported by Webtrends?

Wed, 15 Feb 2012 17:05:00 GMT

For products:
Webtrends Analytics 9.2x
Webtrends Analytics 8.x

Last modified: 2/15/2012

Introduction:
There are various factors or configurations that will cause a Webtrends installation to be unsupported. This document is a brief list of the most common causes of an unsupported environment and is subject to change and update without notification. Even though Webtrends may work correctly in some of these environments or with some customization, we cannot support every possible configuration to a degree where we can ensure correct functionality.

The following environments and configurations are not supported for production installations of the product:

Any environment that does not meet ALL of the minimum system requirements as dictated by the release notes
Any virtual server environment such as Microsoft Hyper-V, Virtual PC, Virtual Server, VirtualBox, and Wine (Note: The exception is VMware ESX/i (versions 3 and 4), with sufficient system resources (but does not include VMotion.) Other Vmware versions and products are not supported).
Windows server 2003 Web Edition
Any Linux, Unix, or Solaris based operating system
Any clustered server environment (with the exception of 8.7d and 9.2x, which does support a clustered DB for system databases (wtMaster, wt_sched) on Windows Server 2008 with SQL 2008).
On any operating system already running another copy of Apache, IIS, or any other web server
On any operating system already running another copy of MySQL, MS SQL, of another database or database driven application
Installations that do not have a dedicated instance of MySQL or MS SQL
Installations that make use of an Admin shares (such as C$ or D$) or Samba shares for any aspect of the installation including log file retrieval
Any versions or updates of Apache, MySQL, or Tomcat that do not ship with Webtrends or installations of these components on Linux, Unix, or Solaris.
Any third party customization of Webtrends or the configuration files unless otherwise directed by Webtrends
Any network with overly restrictive firewall or proxy configurations. Certain ports need to be available to allow communication between the various Webtrends components. Webtrends tries to test all product functionality with as many varying environments as possible, but we cannot ensure 100% functionality in all cases. (For example, DNS resolution does not function through a default configuration of Microsoft ISA server.)
Installing the main application to a NAS or SAN environment. Moving logs or storage folders to the SAN is supported, however, the main application is not supported in a SAN environment.

The following environments and configurations are not supported for production installations of the Smart Source Data Collector (SDC):

Any environment that does not meet ALL of the minimum system requirements as dictated by the release notes
vSphere VMWare and ESXi) 3.5x and below, Microsoft Hyper-V, Virtual PC, Virtual Server, VirtualBox, and Wine (no exceptions)
Windows Server Web Edition (all releases)
On any web server that is not dedicated to the SDC (for example, an IIS installation that serves other web sites as well)
Installations that make use of an Admin shares (such as C$ or D$) or Samba shares for any aspect of the installation (including log file storage)
Any third party customization of the configuration files or JavaScript tag unless otherwise directed by Webtrends
Multiple instances of the SDC running on the same computer, either with multiple NIC's and IP's or with a single NIC and IP address

Resizing an image in a Pic-in-Pic app

Fri, 03 Feb 2012 20:28:08 GMT

For products:
Webtrends Social

Last modified: 11/14/2011

Introduction:
An end user can resize their profile picture in a Pic-in-Pic app by mousing over it. When the cursor gets to the edge of the profile picture, it will change to a set of horizontal or vertical arrows depending on the edge the cursor is over. The user can then hold down the left mouse button and drag the border to resize the image. Between this and being able to reposition the image, end users should be able to place their face how they like it within the app.

Direct image request in Firefox causes multiple entries in the SDC log file

Fri, 03 Feb 2012 20:27:34 GMT

For products:
Webtrends Analytics 9.2x
Webtrends Analytics 8.x

Last modified: 12/19/2011

Situation:
Testing the SDC using a direct image request in Firefox on Windows 7 causes multiple entries in the SDC log file.

Solution:
This behavior only happens with image requests typed directly into the address bar.

Firefox does not show this behavior when the image request is sent via JavaScript.

Remember Me button does not stay checked

Fri, 03 Feb 2012 20:25:25 GMT

For products:
Webtrends Optimize

Last modified: 12/6/2011

Situation:
The Remember Me button does not stay checked after you log out.

Solution:
This is working as-designed. The Remember Me button is designed to recover your session should something happen that causes you to disconnect from the service during a session. It will not retain your login information after you log out or clear your cookies.

Data collection for complete tests

Fri, 03 Feb 2012 20:24:56 GMT

For products:
Webtrends Optimize

Last modified: 12/5/2011

Introduction:
Data collection for Complete state tests have varying data collection behavior, depending on the specific display setting chosen.

If “Show default content to new visitors only” is chosen, data collection is enabled for return visitors and disabled for new visitors.

If “Default content to all visitors” is chosen, data collection is disabled for all visitors.

If “Specific experiments to all visitors” is chosen, data collection is enabled for all visitors.

Targeting large business visitor traffic in Optimize

Fri, 03 Feb 2012 20:21:30 GMT

For product:
Webtrends Optimize

Last modified: 9/26/2011

Introduction:
To target enterprise, or large business visitor traffic segments, use the "Home/Business Type" segment/display rule option.

A display rule, or segment to target enterprise/large business traffic would be built as:

Visitor segment > Demographics > Home/Business type > Is > Business

Further information:
http://optimizeresources.webtrends.com/?q=node/228 - Optimize Segmentation Attribute Details.

Insight graphs fail to load in Internet Explorer

Fri, 03 Feb 2012 20:20:27 GMT

For products:
Webtrends Insight

Last modified: 2/2/2012

Situation:
When using Internet Explorer, the graphs on a profile within Insight may fail to load leaving the spinner icon spinning indefinitely.

Solution:
This is resolved by turning Compatibility View on.

What are the Visitor History Trimming Settings in On Demand?

Thu, 02 Feb 2012 22:40:37 GMT

For products:
Webtrends On Demand

Last modified: 1/25/2012

Introduction:
There are no settings within the On Demand environment that tell you what the Visitor History trimming is set to.

In the On Demand environment, the Visitor History trimming is set to the values listed below.

Minimum number of visitors to store before trimming is applied: 2000

Maximum number of visitors to store: 10000

"Address is not Valid" when accessing the Webtrends user interface

Thu, 02 Feb 2012 21:58:06 GMT

For products:
Webtrends Analytics 9.2x

Webtrends Analytics 8.7d
Webtrends Analytics 8.5x

Last modified: 12/29/2011

Situation:
When trying to access the Webtrends user interface using Internet Explorer, you are redirected to http:/// and receive an error that "the address is not valid". Accessing the ui in Firefox returns an error that "the url is not valid and cannot be loaded".

Solution:
This problem is caused by an invalid entry within the ProductInfoUrl field of the dbo.wt_accountsettingoverride table inside of the wtmaster database. To resolve the problem, you will need to delete all entries from this table.

1. Log in to the sql database with Microsoft SQL Server Management Studio
2. Select "New Query" from the upper left menu bar.
3. Paste the following into the new query window DELETE FROM [wtmaster].[dbo].[wt_AccountSettingOverride]
4. Click "Execute" in the menu above the new query window.

Once these actions have been performed, you should now be able to access the user interface without being redirected to an invalid url.

Further information:

Webtrends Analytics 8.5 and 8.5a use MS SQL Server Express 2005 by default:

http://www.microsoft.com/downloads/details.aspx?FamilyID=c243a5ae-4bd1-4e3d-94b8-5a0f62bf7796&displaylang=en

Webtrends Analytics 9.2x and 8.7d use MS SQL Server Express 2008 by default:

http://www.microsoft.com/web/gallery/install.aspx?appsxml=www.microsoft.com%2Fweb%2Fwebpi%2F2.0%2FWebProductList.xml%3Bwww.microsoft.com%2Fweb%2Fwebpi%2F2.0%2FWebProductList.xml&appid=134%3B135

Note: Installation of Management Studio Express 2008 requires installation of the Microsoft Web Platform first, after which Management Studio Express 2008 will follow.

"An asp.net setting has been detected that does not apply in integrated pipeline mode"

Thu, 02 Feb 2012 21:53:52 GMT

For products:

Webtrends Analytics 9.2

Last modified: 12/30/2011

Situation:
While attempting to access the Import/Export feature of the Data Schedule in the User Interface, you receive a 500 internal server error with the message "An asp.net setting has been detected that does not apply in integrated pipeline mode".

Solution:
Go to Start > Administrative Tools>Internet Information Services. Click on your host name, then Application Pools > Webtrends Application Pool. Right-click Webtrends Application Pool and select Advanced Settings. Change Managed Pipeline Mode from "Integrated" to "Classic".

This situation has been seen after a group policy update was made to IIS servers in a domain.

How are the Traffic Source dimension values "Social" and "Social Campaigns" defined?

Thu, 26 Jan 2012 22:28:00 GMT

For products:
Webtrends On Demand

Last modified: 9/1/2011

Introduction:
The Spring 2011 release of Webtrends On Demand introduced the Traffic Source dimension values "Social" and "Social Campaigns".

These dimension values are based upon the referrer, and are then matched with a look-up table that we maintain with certain websites that have been classified as "Social".

"Social" - qualifies via the look-up table as Social AND not a Search Engine
"Social Campaign" - qualifies via the look-up table as Social AND not a Search Engine AND WT.mc_id is present

Below is a list of currently recognized domains that are classified as "Social".

Note: This list is updated frequently, and may change without notice.

badoo.com
bebo.com
blogger.com
blogster
classmates.com
delicious.com
digg.com
douban.com
facebook.com
flickr.com
flixster.com
fotolog.com
foursquare
friendfeed.com
friendsreunited
friendster.com
gree.jp
hi5.com
hyves.nl
iwiw.hu
kaixin001.com
linkedin.com
me2day.net
mixi.jp
mixx.com
mxit.com
mylife.com
myspace.com
myyearbook.com
netlog.be
ning.com
orkut.com
plus.google.com
pulse.yahoo.com
qzone.qq
reddit.com
renren.com
seesmic.com
skyrock.com
sonico.com
studivz
stumbleupon.com
t.qq.com
tagged.com
trombi.com
tuenti.com
tumblr.com
twitter
urbanspoon.com
viadeo.com
vkontakte.com
weibo.com
xing.com
yahoo-mbga.jp
yelp.com
youtube.com

Further information:
For information on the other Traffic Source dimension values,see KB 103352.

Error: "SmartView could not connect to WebTrends Analytics server"

Tue, 24 Jan 2012 18:50:58 GMT

For products:

Webtrends Analytics 9.2x
Webtrends Analytics 8.x

Last modified: 1/24/2012

Situation:
Launching SmartView for Webtrends On Premises results in the following error message:

"SmartView could not connect to WebTrends Analytics server:

http://localhost:7099/wrc/bin/WebTrendsMapui?f1_dl....

Edit the connection settings and make sure you specified the

correct URL for accessing WebTrends Analytics."

Solution:
This can occur if SmartView was installed from the client components .zip file that is available in the Software Center, or the user interface has changed address or port. To resolve this issue, update the settings.ini within the SmartView installation folder.

1. Edit the settings.ini file, found in the following default location:

C:\Program Files\WebTrends SmartView\

2. Within the section [Connection1], edit the line that reads "URL=http://localhost:7099/wrc/bin/WebTrendsMapUI" to reflect the correct address and port of the WebTrends user interface.

3. Save the changes and reopen SmartView.

Note: Windows Vista or Windows 7 users may have to delete the SmartView folder from C:\Users\"username"\AppData\LocalLow\WebTrends\ for these changes to take effect.

View time measure shows zeros

Fri, 13 Jan 2012 19:04:15 GMT

For products:
Webtrends On Demand
Webtrends Analytics 9.x
Webtrends Analytics 8.x

Last modified: 1/13/2012

Situation:
A custom report shows zeros for the measure "view time".

Solution:
The "view time" measure works with hits that are categorized as "pages". If the report has this measure in a report based on something other than a "pages"-based dimension you may get zeros.

Updated GeoTrends data provider

Fri, 13 Jan 2012 15:53:00 GMT

For products:
Webtrends On Demand, Webtrends On Premises

Webtrends On Premises 9.2x
Webtrends On Premises 8.7d
Webtrends On Premises 8.5x

Webtrends On Premises 8.1a

Last modified: 01/17/2012

Introduction:

With the January 2012 GeoTrends update, Webtrends has refreshed that data and has also expanded the list of countries for which region descriptions are provided in Visitor Data Mart. In On Demand, these region descriptions will appear in Visitor Data Mart records in the state/province field for all countries for which they are available. Prior to January 2012, the state/province field in Visitor Data Mart records was only populated for these countries: US, Canada, Australia, Brazil, China, Germany, Japan, UK. Other than refreshing the data, this change does not affect Analytics, where the state/province/region field still appears as the short ISO-3166-2 code for all countries except the US and Canada.

For On Premises customers, the latest GeoTrends file may be used by customers who are on On Premises version 9.2a or 9.2b. The expanded list of region descriptions will appear in the Visitor Data Mart state/province fields. Therefore, On Premises customers must use the GeoTrends file that is available for download with their current version on the Webtrends download site. (The version 9.2a/b version of the GeoTrends file must not be used by On Premises Visitor Data Mart customers on versions prior to 9.2x.)

On Premises Instructions for Downloading and Updating the GeoTrends file:

For Webtrends On Premises customers, download the new Geotrends .dat file for your version of Webtrends On Premises at this location: http://www.webtrends.com/Support/Software-Center . Then follow the instructions below.

Once you have the .dat file downloaded, deploy it with the following steps:

1. Stop all "Webtrends – Scheduler Agent" services on all nodes.

2. Stop all "Webtrends – Geotrends Server" services on all nodes.

3. On the server running Geotrends, rename the current \Webtrends\modules\geotrends\geotrends.dat file to geotrends.old.

4. Move the downloaded .dat file into this directory and rename it to "geotrends.dat".

5. Restart the "Webtrends – Geotrends Server" services.

6. Restart the "Webtrends – Scheduler Agent" services.

When should I use dcsMultiTrack versus dcsSetVar?

Thu, 12 Jan 2012 17:02:00 GMT

For products:
Microsoft On Demand

Last modified: 5/16/2011

Introduction:
Additional tagging is needed on a link to ensure the proper data is being passed on a link event. Two functions exist for this purpose.

The JavaScript tag for Microsoft has an automatic link tracking function built into the script. This function works for typical "href" type links and properly formatted Anchor links. However, this does not work automatically with some types of links including Silverlight, Flash, AJAX, or JavaScript. To handle these two situations, two functions can be used.

With links that automatically fire a hit using the built in link tracking, the "dcsSetVar" function should be used. This function does not call the Webtrends JavaScript to run again on the page, but instead only changes or adds parameters to the hit already being sent from the automatic link tracking. In this way, the title for a link could be changed to a more friendly name, or perhaps an "End Action" parameter could be passed on the link. The syntax for dcsSetVar is as follows with a parameter/value pair, with each parameter and value within single quotes and each separated by commas. Special characters such as spaces will need to be URL Encoded.

dcsSetVar('Parameter1','Value','Parameter2','Value');

For example, to pass a title of "New Title" for an href link the function might look like:

onclick="dcsSetVar('WT.ti','New%20Title');"

With links that do not automatically fire a hit as listed above, the "dcsMultiTrack" function should be used. This function calls the Webtrends JavaScript on the page to run again prior to the new page or document being loaded by the browser. Due to the script simply running on the page an additional time, the same parameters and values that were passed on the original page load will be passed again. This means that the URL of the source page may be passed as the destination URL instead of the intended destination URL. In order address this, the override parameters should be coded manually to ensure the destination URL is passed properly. At a minimum, the following parameters should be passed when using dcsMultiTrack:

DCS.dcssip= Domain of destination page
DCS.dcsuri= URI stem of destination page
WT.ti= Title of link clicked
WT.dl= Value appropriate for hit such as WT.dl=1 for links, WT.dl=7 for Silverlight links.

Additional parameters such as the End Action parameters may be added to the code. The syntax for the dcsMultiTrack function is identical to the dcsSetVar function described above. As an example, in order to pass a destination URL of "http://www.domain.com/folder1/page1.aspx?page=1" with a title of "Destination Page" and the WT.dl=1 for a link click, we might use the script below. Note that the URL Parameter "page=1" is not defined as part of the URI stem and is instead passed as it's own parameter and value:

onclick="dcsMultiTrack('DCS.dcssip','www.domain.com','DCS.dcsuri','/folder1/page1.aspx','page','1','WT.ti','Destination%20Page','WT.dl','1');"

How to setup Insight Real-Time

Tue, 10 Jan 2012 23:08:59 GMT

For products:
Webtrends Analytics 9.2x

Last modified: 01/10/2012

Introduction:
After installing Webtrends Insight and Real-Time, you want to setup and configure the Real-Time Engine.

Process:
There are three parts to setting up the Insight Real-Time Engine. Please be aware that Real-Time only works for SDC profiles, and will only work for SDCs installed on the Windows operating system.

1. Enable Real-Time on your SmartSource DataCollector server.

a) Edit the \Webtrends\SmartSource Data Collector\sdc\cfg\webtrendssites.lst file.
b) Find the dcsid(s) that you want to enable real-time for, you will see a line like this:
dcs5w0txb10000wocrvqy1nqm_6n1p, -5, 1, NULL, 1, 1
Change it to look like:
dcs5w0txb10000wocrvqy1nqm_6n1p, -5, 1, 1, 1, 1
Increment the numbers (realtimeid column) for each data source. Your next line will look like this:
dcs6qyp7a10000ggzyg6f1d40_1j6l, -6, 2, 2, 1, 1
c) Save the file.
d) Edit the \Webtrends\SmartSource Data Collector\sdc\cfg\dcs.cfg file.
e) Under the [logserver] section, find "hostedmodel=false". Change this to be "hostedmodel=true".
f) Under the [servicemodel] section, find "servicemodel=false". Change this to be "servicemodel=true".
g) Save the file, stop and start the SmartSource Data Collector website within IIS.
h) Real-Time files will now start to generate in the \Webtrends\SmartSource Data Collector\sdc\realtime directory. These files will rotate every 5 minutes by default.

2. Configure Insight to process Real-Time logs.

a) Edit \Webtrends\RTE\Webtrends.RTE.exe.config (on the Insight machine)
b) Under <appSettings>, find <add key="LogFileLocation" value="unc path" />
c) Change the value of the above key to reflect a valid UNC path where the Real-Time logs will be processed.
Example: <add key="LogFileLocation" value="\\Machinename\foldername\" />
d) Save the file, restart the "Webtrends RealTime Engine" service.

3. Copy the Real-Time logs from the SDC to the UNC path you specified in the config file. It is not recommended that the SDC location and the UNC path be the same directory. You will need to automate a process via batch file or the like that copies the files over at specific intervals. (5min or so) Webtrends does provide a LogMover executable that can assist with this process if needed. You will need to speak with Technical Support in order to get the needed file and instructions.

Further configuration:

SDC:
rotationraterealtime=5
This the default rotation of the Real-Time log files. (5 minutes) This can be changed, we do not recommend that it is set below 5 minutes.
realtimelogfiledir=%WT_ROOT%/realtime
This is the default location that the SDC will write the Real-Time log files to. We do not recommend that this be the same as the log file location for the Real-Time Engine.

Real-Time Engine:
<add key="DeleteLogsAfterAnalysis" value="0" />
This specifies if you want the Real-Time Engine to automatically delete the real-time logs after processing them. By default, this is turned off. To turn it on, set the value to "1".