Products
Webtrends Analytics 9.x
Issue
In what order should the services be stopped and started under Webtrends Analytics 9.x?
Resolution
The Webtrends services must be stopped and started in the correct order to ensure proper connectivity between the application modules. Stop and start the services in the sequence displayed below.
Order to stop the services:
“Webtrends – Scheduler Agent”
“Webtrends – GeoTrends Server”
“Webtrends – Email Notification Service”
“Webtrends – System Monitor”
“SQL Server (WTSYSTEMDB)”
Order to start the services:
“SQL Server (WTSYSTEMDB)”
“Webtrends – System Monitor”
“Webtrends – Email Notification Service”
“Webtrends – GeoTrends Server”
“Webtrends – Data Scheduler Services” (Not used after version 9.4)
“Webtrends – Express Data Mover”
“Webtrends – Express Analysis Engine”
“Webtrends – User Interface”
“Webtrends – Scheduler Agent”
Some of the services listed above will not be present if they were not selected during installation.
Note: The “Webtrends – Tomcat” service stops and starts in conjunction with the “Webtrends – User Interface” service. The “Webtrends – Log File Mover” service stops and starts as needed.